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⚠️ Important: Please Inspect Your Product Before Installation
To help us resolve any delivery or product issue fairly, please inspect the package and lighting fixture immediately upon receipt and before installation. Our safety and installation instructions have been provided for proper use. Damage caused by improper handling, installation, modification, or use may not be eligible for a refund.Please complete all of the following steps:
- Inspect the outer carton. Check all sides of the shipping box for dents, tears, punctures, or other visible damage. If you find any damage, take clear photos before opening the package.
- Inspect the lighting fixture. After opening the box and removing the fixture, carefully check the front, back, left, and right sides for cracks, scratches, dents, deformation, or other damage. Take photos of any issue you find.
- Check for unusual sounds. Hold the fixture securely with both hands and gently shake it. If you hear any loose parts or unusual noise inside, stop the inspection and contact Customer Service immediately. Do not install or use the product.
- Check the accessories. Confirm that the accessory package is included and that all required parts are present and correct.
Do not install the product until all four inspection steps have been completed. If you discover damage, missing parts, incorrect accessories, or an unusual internal sound, please contact Customer Service immediately and provide photos or videos when possible. Please retain the original packaging until the issue has been reviewed. Once the product has been installed, modified, or used, damage resulting from customer handling or installation may not be covered by our refund or replacement policy. Any refund or replacement request will be reviewed based on the condition of the product, the inspection evidence provided, and compliance with the supplied safety and installation instructions.